The Mystery Shopping Providers Association (MSPA) is dedicated to improving service and promoting excellence in the mystery shopping industry. A fundamental aim of the Association is to ensure that standards are maintained. To improve the value, reputation and stimulate the use of mystery shopping services, it is important that information about mystery shopping services is accurately communicated to both the business community and the public at large, while complying with applicable government laws, regulations and ordinances.
MSPA expects members to follow principles of honesty, professionalism, fairness and confidentiality to guard the interests of the public and our clients in order to promote good business practices.
The Mystery Shopping Providers Association's Code of Professional Standards is established to ensure that MSPA members conform to the following principles:
In addition, we agree to the following Rules of Ethical Conduct in that we will not:
If, after a thorough investigation, a member is found to be in violation with our Rules of Conduct, membership in our Association may be withdrawn or other disciplinary action may be taken.
This agreement must be adhered to by each member of the Mystery Shopping Providers Association as well as employees of members.
*The MSPA is the largest professional trade association dedicated to improving service quality using anonymous resources. With over 260 member companies worldwide, our diverse membership includes marketing research and merchandising companies, private investigation firms, training organizations and companies that specialize in providing mystery shopping services. Our member companies work with their clients to establish mechanisms to measure and improve levels of service.