It allows client experience monitoring and the identification of areas with opportunities for improvement.
What is it for?
For monitoring the performance factors that contribute to client satisfaction and identifying unsatisfied expectations.
How we do it?
By interviewing clients (via telephone, web and face to face with mobile devices).
What do we deliver?
Online reports 24 hours after implementing the evaluation, easy to understand,friendly operable, a performance index , areas of opportunity and an action plan for improvement are included.