It allows operational control in points of sale and the stadardization of attention processes.
What is it for?
For monitoring the compliance of attention and service procedures in point of sale or attention centers.
How we do it?
With undercover , structured visits (personal, by phone and web) evaluating moments of truth in contact points.
What do we deliver?
Online reports 48 hours after implementing the evaluation,easy to understand, friendly and operable. It includes evidence of critical noncompliance and an action plan in order to monitor opportunities of improvement.