Service process standardization and point of sale quality and image control.
We evaluate customer’s moments of truth, service processes and image control by identifying the each point of sale’s compliance rate and it’s opportunity areas.
Thorough such programs we seek to create unique customer experience.
Each evaluation is performed with a structured guide that can be performed by:
• In person
• Via email.
• Discover your customer’s reality regarding process execution.
• Measure process compliance.
• Monitor process standardization over time.
• Identify opportunity and improvement areas.
• Foster initiatives that generate better customer experience to create competitive advantage.