Permanent customer touchpoint performance visibility.
With the possibility of satisfaction and recommendation measurement of every touchpoint, this solution offers a constant and timely diagnostic that allows immediate reaction when customer satisfaction declines.
Besides historical data access of variables such as NPS and satisfaction, this tool is flexible and can be deployed virtually in any customer touchpoint: email survey, text message, receipts. It also includes an early alert system for each type of corporate user.
• Quick setup and flexible deployment.
• Customer satisfaction tracking capabilities.
• Early dissatisfaction detection.
• Live monitoring through a platform.